The only thing more important in dentistry than outstanding chairside manner is oxygen.
Dental procedures can be unpleasant yet necessary experiences for patients.
Outstanding chairside manner can offset the fright of dental procedure unpleasantness and soothe patients’ dental experiences. Consequently, outstanding chairside manner must be the constant companion of dental
procedures.

The seminar, Chairside Manner - The essential skill in dentistry, looks at the components of chairside manner. These include:

• Delivery skills – how we look and speak
• Structure – the sequence and procedures of the new patient experience
• Emotional Momentum – creating positive patient emotional outcomes

Poor chairside manner contributes to patients’, dentists’, and team members’ stress. Poor manner commoditizes the dental experience and reinforces the negative historical stereotype of dentistry. Unpleasant dental procedures
compounded by poor chairside manner fuel the often-heard patient complaint, “I hate dentists”.
When present, outstanding chairside manner facilitates treatment acceptance, patient referrals, positive online reviews, referring dentist loyalty, and professional prosperity and fulfillment.
This seminar is appropriate for all members of the dental team.

Learning objectives:

During the seminar, Chairside Manner - The essential skill in dentistry, you’ll:

• Learn the three-step process to become more interesting when you speak
• Discover how to personally connect with patients and listeners
• See a new patient experience structure that gets everyone on your team on the same track and keeps them there
• Learn why too much patient education can get in the way of good patient relationships
• Learn how to peak patient confidence to coincide with treatment presentation and financial arrangements

Today’s books and programs on “emotional intelligence” fail to address half of the problem…how we feel about people and things. If you or somebody else is engaging in nonsense, no logic or intelligence is going to solve it. Because that’s not what created it! The 40||40 Solution is your unique guide to Mastering Emotional Energy! It is the solution to ending painful and destructive dramas, whether in the boardroom, coaching session, sales meeting, at home, or in conversations with yourself. Unlike most emotional intelligence programs that focus on thinking your way through emotional problems, this book helps you learn how to feel your way through them. So that you can feel good about yourself afterward. When you learn The 40||40 Solution, you will be able to slay dragons, conquer fears, be a leader, sell more, share success and be happy, all without having to self-sacrifice, exhaust yourself, or be out of balance. It’s your guide and path to becoming a true hero!

Lecture Objectives:

• The drama triangle and the workplace
• The default roles of employee as victim and boss as villain
• How to show people you care about them…by listening to them
• The 5 Minute listening exercise
• The exhausted, negative hero
• Understanding your “emotional energy”
• How to help yourself and others step up emotionally
• The 40/ /40 Solution, where we can both be heroes
• The 40/ /40 exercise
• Coax, encourage and inspire- the emotional formula of great leadership
• Letting go of the need to control
• How to become a more inclusive leader
• And more…

What Attendees Should Expect to Learn: They should how to show up as a better leader and person at both work and home.

This seminar will explain the causes of depression and discuss the lifestyle and cognitive changes that could help overcome it. 

Objectives:  

The lecture objectives are to explain how depression develops in the frontal lobe of the brain, what life choices may prevent or promote overcoming it. 

Expect to Learn: 

Attendees are expected to learn what causes depression in the brain, how anti-depressant medications works, and what they can do to recover. Although no medical advise will be given, attendees will be empowered and encouraged to make the necessary changes that will result in a significant improvement in their overall emotional, mental, and physical well-being. 

Work over the past decade has begun to highlight the importance of preserving and retaining as much tooth structure as possible for long-term outcomes. The combination GentleWave and ultra-conservative instruments is facilitating such a shift in endodontic treatment by maximizing both the traditional objectives of endodontic treatment such as debridement and disinfection while minimizing the endodontic treatment footprint on the loss of precious pericervical dentin (PCD). Yet clinicians making that transition to small and ultra-small shapes face many hurdles. This presentation will introduce materials, instruments and techniques that will help the clinician begin to make the transition to the next paradigm in endodontics: Endodontics 3.0.

Eye tracking technology was adapted to qualitatively observe how endodontists and endodontic residents interpret limited field of view CBCT volumes.  

Objectives:  

• Review themes and challenges in medical volumetric radiography interpretation  

• Describe how eye tracking can be used to study endodontists' interpretation strategies of limited field of view CBCT volumes  

• Report the results of a pilot study  

• Make suggestions for how eye tracking can be used to improve endodontists' CBCT interpretation strategies and best practices.  

Expect to Learn: 

• Review themes and challenges in medical volumetric radiography interpretation  

• Describe how eye tracking can be used to study endodontists' interpretation strategies of limited field of view CBCT volumes  

• Report the results of a pilot study  

• Make suggestions for how eye tracking can be used to improve endodontists' CBCT interpretation strategies and best practices.  

As endodontists we often perform endodontic access through an existing crown. Restoring the access proficiently and esthetically can be performed predictably. Management of the occlusion is also critically important to providing a symptom-free tooth. 

Objectives:  

• Restore the endodontic access in methodical manner. 

• Achieve an esthetic access closure. 

• Manage occlusion. 

Expect to Learn: 

• Restore the endodontic access in methodical manner. 

• Achieve an esthetic access closure. 

• Manage occlusion. 

Most graduating endodontic residents want to create a prosperous practice and achieve long-term, successful treatment outcomes for their patients. Establishing this type of practice and realizing these types of treatment outcomes takes trial, error, and a determination to provide superior treatment and service. After almost 10 years of private practice, I have found a handful of strategies that have helped me achieve a busy schedule, avert certain types of treatment failure, and sustain a high level of satisfaction in my chosen profession. 

Objectives:  

• Identify practice policies/strategies that can facilitate the maintenance of a “full schedule.”  

• Describe strategies that will develop a healthy relationship between the restorative-minded endodontist and the referring doctor.  

• Recognize that completing the permanent endodontic restoration immediately following obturation helps to avoid a whole class of preventable failures.  

• Recognize that creating a successful, patient-centered, referral-based practice demands patience, determination, persuasiveness, and accountability. 

Expect to Learn: 

• Identify practice policies/strategies that can facilitate the maintenance of a “full schedule.”  

• Describe strategies that will develop a healthy relationship between the restorative-minded endodontist and the referring doctor.  

• Recognize that completing the permanent endodontic restoration immediately following obturation helps to avoid a whole class of preventable failures.  

• Recognize that creating a successful, patient-centered, referral-based practice demands patience, determination, persuasiveness, and accountability. 

Dynamic Navigation in Endodontics is a continuously evolving field. It's potential for enhancing dentin conservation and efficiency during preparation of the endodontic access cavity has been investigated in the past few years. This presentation will focus on the latest technological advancements and techniques in Dynamic Navigation in Endodontics. 

Objectives:  

• Describing the principles of Dynamic Navigation for Endodontic access cavity.  

• Describing the very latest technological advancements of Dynamic Navigation. 

• Describing a novel surgical operating microscope technology that enhances the ergonomics of Dynamic Navigation in Endodontics. 

Expect to Learn: 

• How Dynamic Navigation works.  

• The latest technological advancements and techniques of Dynamic Navigation in non-surgical Endodontics.  

• Novel Surgical Operating Microscope Head-Up Display for enhanced ergonomics during Endodontic access cavity procedures using Dynamic Navigation. 

Course overview:

Mastery of efficiency practices doesn’t have to incorporate complex techniques and procedures. In this lecture, Dr. Facer will take the audience through his workflow during a root canal procedure to illustrate opportunities to maximize time and teamwork while keeping his methods simple. He will touch on topics such as dental assistant responsibilities, patient communication, anesthesia, GentleWave Procedure protocols including FIT protocol, and best practices for post op care and referral follow up.

Course objectives:

• Identify best practices for utilizing team members to enhance clinical workflow and patient experience
• Evaluate methods for patient anesthesia with a focus on intraosseous anesthesia for increased efficiency
• Discuss procedural flow during the GentleWave Procedure and incorporation of the FIT protocol

Overview

Are you the visionary for your practice? Have you established key goals and metrics to accomplish your practice vision? Are your team members accountable for achieving these goals with you? This lecture will provide participants with the understanding of how setting clear goals and establishing key practice metrics and mechanisms to measure success will allow them to achieve their individual practice vision. Dr. Chopra will share her goals of integrating advanced technology and increased efficiency, and the related metrics she uses to measure her success.

Objectives

• Examine the steps for creating a practice vision and implementing practical team goals and objectives
• Discuss strategies for managing an efficient endodontic practice, to include patient scheduling, procedural workflow, team communication, and metrics
• Review efficient integration of advanced technologies, including the GentleWave® Procedure

Despite the fact that most of the countries in the European union and United States have a free economic exchange relationship in terms of equipment, materials and instruments and have the ability to own them, some countries due to certain regulations and law not only prohibit their shipment and application in clinical dentistry (due to certification and registration process) but also control and regulate office design with requirements such as size of the operatory and obligatory presence of useless equipment such as dental chair light or cuspidor. Besides that, endodontics has never been a separate specialty nor it has ever been recognized as a specialty in some countries that is why most of the multigroup practices prefer to have their own endodontist in-house rather than to refer the patient out. Having said that it is also tough to be exclusively limited only to a root canal treatment-oriented practice and be financially successful. In our presentation we will try to cover the topic on how not to be afraid to run a small separate endodontic specialty practice providing not only an effective patient-oriented treatment but also to be financially successful in tough economic and government regulation environment. 

Objectives:  

• How to abide the law and build a TDO ergonomic office design in a tough regulation environment 

• Transitioning from "what was comfortable" to "what is really optimal"  

• Teaching and interacting dental assistants in a dramatically new office design  

• Communication with Dental referrals and dentist education  

• Conventional and surgical endodontics in the new era of root canal therapy via application of TDO ergonomic principles 

Expect to Learn: 

• Tips and tricks in the new office design 
• Preparation of dental assistants 
• Effective application of chair-side operating microscope 
• Clinical tips for the residents and seasoned clinicians in conventional and microsurgical endodontics 

As an increasing number of clinicians focus on the preservation of natural tooth structure in endodontics, obturating small canal systems can pose a challenge. The presenters will discuss the progression of endodontic thought from legacy obturation concepts to novel approaches for obturating minimally-prepared (and "non-instrumented") root canal systems. A review of clinical cases will highlight specific techniques showing how effectively debrided teeth allow clinicians to predictably seal the root canal systems, with even the most minimal instrumentation.

The GentleWave System employs a sterilized, single use procedure instrument to standardize and automate the cleaning and disinfection of complex root canal systems while preserving tooth structure. 

In this lecture, we will explore the genesis and evolution of optimized cleaning and disinfection. The key elements of the GentleWave Mechanism of Action will be examined individually and then brought together to provide an overview of the technology. The key development focus areas will be explained: consistent delivery of innovation for improved patient outcomes, ease of use, and practice efficiency.

Clinical cases with follow-ups will be shown to demonstrate the clinical result of utilizing the GentleWave System.

 Learning Objectives: 

1. Discuss the genesis and evolution of the GentleWave System
2. Understand how the mechanism of action works
3. Describe the clinical results of employing this technology in practice.

Overview:

The Great Resignation was coined recently to describe the trend of employees opting to leave the workforce despite a persistent labor shortage and high unemployment. The dental healthcare sector is no exception. Given the significant costs in time, energy, and financial capital to train an effective staff, turnover can disrupt patient care and stall the growth of an endodontic practice. In this lecture, we will examine the ongoing employment exodus and the factors that endodontists, as small business owners, can control to retain and engage their team.

Objectives:

• Identify the common factors that lead to staff turnover in the context of today's hiring market
• Examine successful and unsuccessful elements of corporate culture in the pursuit of a cohesive, stable dental staff
• Describe the systems that may be implemented in a practice to promote staff loyalty and job satisfaction

Session Overview:

The presenters will share their journey and review their clinical experiences with respect to platform building with the GentleWave® Procedure.  A comprehensive review of techniques, tips, and tricks will be discussed along with the core fundamentals that ensure a predictable and repeatable platform building process. 

Learning Objectives:

1. Understand the importance of maintaining a sealed environment.

2. List the core fundamentals of platform building as it relates to different case presentations.

3. Explain the guidelines for the necessary steps to ensure an efficient and efficacious procedure.

Slow, incremental change is typical in a profession like endodontics.  But, disruptive changes can and do happen.  Digital radiography, surgical microscopes and CBCT imaging, all tied to technology advances in visualization and diagnosis, have resulted in rapid movement in improving care.  We are facing another potential disruptive change and that is in irrigation and disinfection.  New technology is changing canal disinfection and how we think about endodontics.   This lecture is aimed to provide detailed insight into the evolution of these technologies and how we are closer than ever before to predictable and repeatable success in endodontics.

Learning Objectives: 

 1. Understand the research related to canal irrigation and modern-day disinfection with broad spectrum acoustic energy and advanced fluid dynamics.

2. Describe the differences in the mechanism of action of the different modalities currently available on the market.

 3. Discuss how broad-spectrum acoustic energy and advanced fluid dynamics could positively impact and accelerate healing of the root canal through disinfection vs. irrigation.

Learning Objectives:

• Examine the methodology and steps we took to adopt implement the GentleWave® System
• Learn the step by step process to market this technology to referring doctors and patients directly using the GPS system
• A 3-year retrospective of referral network expansion and practice growth results since incorporating the GentleWave System.

OVERVIEW:
Since the first NiTi rotary instruments, ISO-standard .02 taper were introduced in 1992 by Dr. John McSpadden and two years later, Dr. Ben Johnson introduced the ProFile .04 and .06 NiTi rotary systems, endodontic files have undergone a myriad of changes. These changes include not only design modifications, but also surface electrochemical treatments and thermal treatments. These design modifications and surface treatments have for the most part increased file efficiency and safety. Now it is estimated that there are more than 160 automated instrumentation systems for endodontic treatment.

In this presentation we will examine the history of NiTi instrument design and highlight some of
the more recent improvements in endodontic file design, material and surface treatment and the rationale behind these changes. Four clinicians who have been involved in instrument design over the years, Dr. Charles Goodis, Dr. John West and Dr. John Khademi, will share their knowledge and experience on this subject. Dr. James Smith will moderate.

OBJECTIVES: After attending this session the participant should:

1. Understand the most recent changes in endodontic file design and how these
   changes may facilitate efficiency and safety.
2. Get a look at what several leading companies in endodontic file production and
   distribution are doing in regard to improving instrumentation.
3. Begin to understand the “new role of the file” .

Course Description: Extending the longevity of teeth through biomimetic restorative principles.

Objectives:

1. Techniques for preserving pulp vitality
2. Advanced adhesive dentistry techniques. Bonding to dentin
3. Stress reductio of composite resin restorations
4. Fiber utilization in restorations

Expect to Learn:  

Principles of biomimetic coronal endodontics